Responsible Gaming at jeta9a

jeta9a is committed to preventing underage gambling across every channel through which Bangladesh players access our platform — desktop browser, mobile browser, and any future application. The age of 18 years is the absolute minimum, and this requirement applies uniformly regardless of the game type (casino, sports betting, cricket, slots, crash games, or voucher-based play).

During the registration process, every applicant is required to declare that they are 18 years of age or older. This declaration is legally binding. Within 72 hours of opening an account, or at the point of a player's first withdrawal request (whichever comes first), jeta9a's KYC team will request documentary proof of age. Acceptable documents include a valid National Identity Card (NID), passport, or driving licence issued by the Government of Bangladesh.

Where jeta9a has reasonable grounds to suspect that a player may be under the age of 18 — for example, based on account behaviour, communications, or incomplete verification — the account will be suspended pending full identity verification. Any balance in a suspended underage account will be returned to the original payment method (bKash, Nagad, or bank account) after deducting any net winnings, which are non-payable to underage players.

Protecting Young People in Your Home

If you share a device with younger family members in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, we strongly encourage you to:

• Log out of your jeta9a account after each session and never save your password on shared devices
• Use your device's parental control settings or a dedicated family-safety app to restrict access to gambling sites
• Keep your account credentials — username, password, and Two-Factor Authentication (2FA) codes — strictly private
• Speak openly with young people in your household about the risks associated with gambling

Gambling is a form of entertainment. For the vast majority of jeta9a players in Bangladesh, it remains exactly that — a recreational activity enjoyed responsibly within a fixed budget. However, for a small number of people, gambling can develop into a compulsive behaviour that negatively impacts their finances, relationships, and mental wellbeing.

Awareness is the first step. The following warning signs may indicate that gambling is becoming a problem. If you recognise several of these in your own behaviour, we encourage you to use jeta9a's self-exclusion tools or contact our support team immediately.

jeta9a's deposit limit tool allows you to place a firm ceiling on how much you can deposit into your account over a defined period. This is one of the most effective ways to keep gambling spending within a budget you have decided on in advance, free from the influence of in-the-moment decision-making.

Deposit limits can be configured in three timeframes:

• Daily limit — the maximum total you can deposit in any single calendar day (Bangladesh Standard Time, UTC+6)
• Weekly limit — the maximum total across any rolling 7-day period
• Monthly limit — the maximum total across any rolling 30-day period

You may set limits denominated in Bangladeshi Taka (৳ / BDT). For example, you might set a daily deposit limit of ৳2,000 and a monthly ceiling of ৳20,000. Once a limit is reached, deposit attempts via bKash, Nagad, Rocket, Upay, or bank transfer will be declined until the limit period resets.

How to Set a Deposit Limit

If at any point you feel you need a stricter budget than your current limit allows, you can reduce it instantly with no delay. jeta9a recommends reviewing your deposit limits at the start of each month as part of a regular financial self-check.

A time-out is a short-term voluntary break from the jeta9a platform. Unlike self-exclusion (which is longer-term and more formal), a time-out is designed for players who want a brief pause — whether to take stock of recent activity, clear their head after a frustrating session, or simply build a healthier habit of taking regular breaks from gambling.

Session Time Limits

You can configure a maximum session length before you begin playing. Once the session timer runs out, jeta9a will display a notification and automatically log you out of your account. A 24-hour cool-down is then applied before you can begin a new session. Available session durations are: 30 minutes, 1 hour, 2 hours, 3 hours, and a custom duration of your choosing.

Reality Check Notifications

Reality check reminders are periodic on-screen notifications that appear at intervals you define — every 30, 60, or 90 minutes. Each notification displays your net result for the current session (total wagered versus total returned), the amount of time you have been active, and a prompt asking whether you want to continue or stop. These prompts are designed to break the flow of continuous play and encourage an honest moment of reflection.

Voluntary Time-Out Periods

If you feel you need a more structured break, jeta9a offers voluntary time-out periods of 24 hours, 48 hours, 7 days, or 30 days. During a time-out:

• Your account is temporarily locked and you cannot log in or make deposits
• All promotional and marketing emails and SMS messages are suspended for the duration
• Any pending withdrawal requests will be processed normally during your time-out
• The time-out cannot be cancelled early — it must run its full duration

Time-out periods shorter than 30 days are distinct from self-exclusion. If you believe your gambling behaviour warrants a longer-term break, please refer to the self-exclusion options in Section 5 below.

Self-exclusion is the most robust responsible gaming tool available on jeta9a. It is intended for players who recognise that their gambling has become, or is at risk of becoming, a problem that they cannot manage through shorter breaks or deposit limits alone.

When you activate self-exclusion, the following actions are taken immediately and automatically:

• Your jeta9a account is locked — you cannot log in, place bets, or access casino games
• All deposit channels (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard) are blocked for your account
• Your account is removed from all promotional and marketing databases — you will not receive any bonus offers, SMS promotions, or email campaigns for the duration of the exclusion
• Any open bets placed before the exclusion are settled normally; winnings are credited and may be withdrawn once the exclusion expires
• Your account data is retained securely in accordance with our Privacy Policy — it is not deleted

Available Self-Exclusion Durations

• 30 days — short-term exclusion for players who need a month-long break
• 90 days — a quarter-year exclusion for a more substantial pause
• 6 months — recommended for players experiencing recurring difficulties
• 1 year — for players who want an extended period away from gambling entirely
• Permanent exclusion — for players who wish to cease gambling on jeta9a indefinitely; this results in full account closure after the settlement of any outstanding bets and the processing of any pending withdrawals

Requesting Self-Exclusion

Any jeta9a player may request permanent closure of their account at any time, for any reason. Account closure is distinct from self-exclusion in that it results in the full termination of your player relationship with jeta9a, rather than a temporary suspension.

To request account closure, contact jeta9a's support team at [email protected] with the subject line "Account Closure Request". Please include the email address associated with your account and your registered mobile number to allow our team to verify your identity before processing the closure.

Before your account is closed, jeta9a will:

• Settle all open bets at the applicable odds
• Process any pending withdrawal requests to your registered payment method (bKash, Nagad, Rocket, Upay, or bank account)
• Confirm the final account balance and ensure all funds have been returned to you
• Issue a confirmation email once the closure is complete

Following account closure, your personal data will be retained for the periods set out in jeta9a's Privacy Policy, in accordance with applicable financial record-keeping and anti-money laundering obligations. You will not receive any marketing communications after your account is closed.

If you are requesting account closure because you are concerned about your gambling behaviour, we strongly encourage you to also consider registering with a problem gambling support service (see Section 7 below) so that you have professional assistance during your recovery period.

If you feel that gambling is negatively affecting your life or the lives of people around you, reaching out for help is the most important step you can take. jeta9a's support team is available 24 hours a day, 7 days a week — including during Eid, Victory Day, and all public holidays in Bangladesh.